Refund policy

Refund & Return Policy

Last Updated: [06/15/2026]

At iSELLHAIR, customer satisfaction is important to us. Due to the nature of our products and for hygiene and quality assurance reasons, all sales are considered final.

No Returns

We do not accept returns on any products, including but not limited to:

  • Wigs

  • Hair Bundles

  • Closures

  • Frontals

  • Hair Extensions

  • Accessories

  • Wholesale Products

  • Dropshipping Products

  • Starter Kits

  • Digital Products

  • Coaching Programs

  • Event Tickets

For sanitary and quality control purposes, returned hair products cannot be restocked or resold.

No Refunds

All purchases made through iSELLHAIR are non-refundable.

Once an order has been placed, processed, shipped, delivered, downloaded, or accessed, refunds will not be issued.

Loyalty Rewards Credit

In certain situations and at the sole discretion of iSELLHAIR, we may offer store rewards points through our Loyalty Rewards Program instead of a refund.

Any loyalty points issued:

  • Have no cash value

  • Cannot be redeemed for cash

  • Cannot be transferred to another customer

  • May only be used toward eligible future purchases

  • Are subject to the terms of the Loyalty Rewards Program

Loyalty Program Requirement

To receive loyalty reward points, customers must have an active iSELLHAIR customer account and be enrolled in our Loyalty Rewards Program at the time the points are issued.

Customers who check out as guests or who do not create an account may not be eligible to receive loyalty reward points.

iSELLHAIR is unable to issue points to customers who do not have an active account associated with their purchase.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged, you must contact us within 12** hours of delivery**.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product received

  • Photos of the packaging (if applicable)

Claims submitted after 12 hours may not be eligible for review.

Order Cancellations

Due to our fast processing times, order cancellations cannot be guaranteed once an order has been placed.

If your order has already been processed or shipped, it cannot be canceled.

Chargebacks

Customers agree to contact iSELLHAIR first regarding any order concerns before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in account restrictions, denial of future purchases, and submission of supporting documentation to the payment processor.

Digital Products

All digital products, ebooks, downloads, coaching sessions, training materials, and event tickets are final sale and are not eligible for returns, exchanges, credits, or refunds.

Policy Changes

iSELLHAIR reserves the right to modify this Refund & Return Policy at any time without prior notice.

By placing an order with iSELLHAIR, you acknowledge and agree to this Refund & Return Policy.

Thank you for choosing iSELLHAIR.